Your Privacy Matters: A Notice from Novus Accounting

About this Notice

This privacy notice explains how Novus Accounting (“we,” “our,” or “us”) collects, uses, and protects your personal data when you use our websites, applications, and services, including our online and mobile accounting and financial services products (collectively, our “services”). “Personal data” means any information that identifies you, like your name, email, phone number, payment details, and support inquiries. This notice doesn’t apply to anonymized data. We may update this notice occasionally. We’ll notify you of significant changes, usually by email.

Who We Are

Novus Accounting is a UK-based company providing innovative accounting solutions to small businesses through our easy-to-use cloud-based platform. You can contact us with privacy questions via our Contact Us page at www.novusaccounting.co.uk.

Our Data Protection Principles

We’re committed to handling your data responsibly, guided by these principles:

• Transparency: We’re open about our data processing practices.
• Enablement: We aim to make data use secure and efficient.
• Security: Protecting your data is our priority.
• Stewardship: We manage your data with care.

Information We Collect

We collect data in a few ways:

• Information You Provide: You share data when you:
  • Create an account or free trial
  • Contact us for support
  • Participate in events, surveys, or training
• Information We Collect Automatically: We may collect information about your interactions with our services, including:
  • IP address and device type
  • Pages visited and links clicked
  • Cookies and similar technologies (see our Cookie Notice for details)
• Information from Third Parties: We may receive data from partners or public sources to improve our services.

How We Use Your Information

We use your data to:

• Provide Services: Deliver and support our platform and related services.
• Communicate: Respond to inquiries, send updates, and share marketing (based on your preferences).
• Improve Services: Optimize and personalize your experience.
• Ensure Security: Detect and prevent fraud and unauthorized access.
• Comply with Laws: Meet legal obligations and protect our rights.

Sharing Your Information

We may share your data with:

• Trusted service providers who help us deliver our services.
• Legal and regulatory authorities when required.
• Potential buyers in mergers or acquisitions.
• Other third parties with your consent.

International Data Transfers

Your data will not be processed outside the UK or EEA. 

Keeping Your Data Safe

We use technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

How Long We Keep Your Data

We retain your data only as long as necessary to provide services, meet legal requirements, or resolve disputes. After that, we securely delete or anonymize it.

Your Rights Regarding Your Data

You have the right to:

• Access the data we hold about you.
• Correct inaccurate data.
• Request deletion or restriction of your data.
• Object to the processing of your data.

To exercise these rights, please contact us through our website.

Contacting Us

For questions about this notice or your data, please contact us via our Contact Us page at www.novusaccounting.co.uk. We value your privacy and will address your concerns.